Backoffice Agent (m/w/d) Gera
Core
Handling customer inquiries, bookings, complaints, and escalations via a proprietary booking system.
Role type
Administrative back-office agent
Builds
Customer service workflows and internal booking records
Domain
Administrative support / Customer service
Deliverable
dashboards & analysis
Required skills
Customer inquiries handling, Complaint management, Booking system operation, Problem-solving, Initiative, Customer orientation, Reliability
Preferred skills
Administrative management qualification, Customer service experience