Junior Service Desk Agent (m/w/d)
Hybrid
Core
Providing telephone support for customer IT service issues, qualifying, documenting, and resolving incoming requests.
Role type
Junior Service Desk Agent
Builds
IT service support and incident resolution
Domain
IT Support / Service Desk
Deliverable
dashboards & analysis
Required skills
IT user knowledge (MS Office), structured work, problem-solving, learning agility
Preferred skills
IT support experience, shift work willingness
Technologies
MS Office (Excel, Word, Outlook, Teams)