Servicemanager (m/w/d) Premiumkundenservice Post & Paket West Dorsten
Core
Managing premium customer service for Post & Paket, handling inquiries, coordinating between sales and production, and resolving damage claims.
Role type
Senior customer service manager (logistics)
Builds
Service solutions and customer retention strategies for premium clients
Domain
Logistics and postal services
Deliverable
client delivery
Required skills
Customer service, sales coordination, damage claim management, system data management, business communication, negotiation, conflict resolution
Preferred skills
Regional sales experience, logistics industry background, English language skills, Class B driver's license
Technologies
Office software
Responsibilities
Advise and support internal and external customers on service matters, coordinate customer requests between sales and production, manage damage claims and develop solutions, propose service improvements, contribute to area concepts, expand customer relationships with sales team
Seniority
Mid-level, hands-on IC