Teamleitung Kundenservice (m/w/d)
Core
Leading a customer service team to ensure service levels, operational quality, and customer satisfaction for Deutsche Post DHL Group's P & P business.
Role type
Team Lead, Customer Service
Builds
Customer service operations and team performance
Domain
Logistics / Postal Services
Deliverable
dashboards & analysis
Required skills
Team leadership, Service level management, Quality assurance, Customer satisfaction management, Conflict resolution, Training and development
Responsibilities
Ensure service levels and operational quality within the team, Provide technical leadership to team members, Contribute to service improvements regarding quality and performance, Act as the first point of contact for agent escalations, Develop and qualify the team, Prepare and conduct team meetings