Servicemanager (m/w/d) Premiumkundenservice Post & Paket West
Core
Managing premium customer service for Post & Parcel operations, handling inquiries, damage claims, and coordinating between sales and production.
Role type
Senior Customer Service Manager (Premium)
Builds
Service solutions and customer retention strategies for top-tier clients
Domain
Logistics / Postal Services
Deliverable
client delivery
Required skills
Customer relationship management, damage claims processing, sales coordination, service level agreement (SLA) improvement, concept development, B2B communication
Preferred skills
Regional sales experience, logistics industry background, English language skills
Technologies
Office software
Responsibilities
Advise and support internal and external customers on service matters, coordinate customer requests between sales and production, manage damage claims and develop solutions, propose service improvements, contribute to area concepts, expand customer relationships with sales team
Seniority
Mid-Senior, hands-on IC