Client Service Manager 2 (INDG)
Core
Manages engagement efforts and supports select customer accounts to drive customer satisfaction, product utilization, and retention.
Role type
Senior Account Management Manager
Builds
Long-term client relationships and growth strategies for existing accounts
Domain
Financial data and analytics (Bloomberg Industry Group)
Deliverable
client delivery
Required skills
Account management, up-selling, account health monitoring, onboarding training, dashboard/alert setup, project prioritization, market knowledge
Preferred skills
Knowledge of law firms, tax & accounting, or corporations; prior Account Management experience
Technologies
Bloomberg Industry Group products
Responsibilities
Serve as primary point of contact for users to increase engagement and renewals; Establish long-term relationships and identify up-sell opportunities; Proactively monitor account health and craft engagement strategies; Train and support assigned accounts including onboarding new employees; Help clients set up alerts and dashboards; Collaborate with Relationship Partners to define account-specific strategies.
Seniority
Senior, hands-on IC
