Telefonischer Kundenberater (m/w/d) Krankenversicherung
Hybrid
Core
Telephone and email customer service representative for statutory health insurance, handling inquiries from A to Z including medications and dental health.
Role type
Customer service representative (health insurance)
Builds
Customer support interactions and retention efforts for insured members
Domain
Health insurance / Social security
Deliverable
client delivery
Required skills
Empathetic communication, argumentation, solution-oriented problem solving, sales/pitching, PC proficiency, time flexibility
Preferred skills
Knowledge of health insurance, experience in healthcare/pharmacy/call center
Technologies
PC, telephone, email
Responsibilities
Answering customer questions via phone and email, resolving inquiries independently, escalating complex cases, conducting sales conversations, meeting regional retention targets