Conseiller Clientèle Santé Individuelle à distance F/H CDD
Core
Handle incoming calls to inform, advise, and guide clients, agency advisors, and healthcare professionals regarding individual health insurance contracts, contributions, and claims.
Role type
Customer service representative (health insurance)
Builds
Customer support and contract management for individual health insurance products
Domain
Insurance / Healthcare
Deliverable
client delivery
Required skills
telephone communication, contract management, customer advisory, regulatory compliance, sales opportunity identification, conflict resolution
Preferred skills
health insurance knowledge, BAC+2 education
Responsibilities
Answer incoming calls, manage contract updates and payments, ensure regulatory compliance, identify sales opportunities, handle customer complaints, propose process improvements