Direct Sales Support
Core
Entry-level sales support role focused on outbound customer contact to provide service, support queries, and promote health policy benefits via phone, live chat, and email.
Role type
entry-level direct sales support representative
Builds
customer retention and engagement for private medical insurance policies
Domain
insurance / health
Deliverable
client delivery
Required skills
verbal and written communication, time management, prioritisation, empathy in customer conversations, independent work
Preferred skills
call-handling experience, complaints handling experience
Responsibilities
proactively call existing customers to provide service and support queries, promote health policy benefits and features, strengthen customer relationships, encourage engagement with policy benefits, handle customer interactions via phone, live chat, and email