Werkstudent (m/w/d) im Distanzkanalmanagement
Core
Support internal users and manage access rights via phone, email, and self-service portal in a first-level support environment.
Role type
First Level Support Specialist (IT)
Builds
User access management and IT service delivery for internal customers
Domain
Healthcare / IT Support
Deliverable
dashboards & analysis
Required skills
IT affinity, MS Office proficiency, ITSM software experience, German (fluent), customer service orientation
Preferred skills
Experience with call center software, familiarity with Ivanti Service Manager
Technologies
Ivanti Service Manager, MS Office, Self Service Portal
Responsibilities
Answering internal support tickets via phone, email, or portal; setting up new user accounts and permissions; clarifying user requests and requirements
Seniority
Student (Part-time)