Client Service Relationship Team Manager (UAE Nationals Only)
Core
Lead and manage a Customer Service team to resolve complex issues, ensure quality standards, and drive productivity.
Role type
Intermediate management customer service team leader
Builds
Customer service operations and team capabilities
Domain
Banking / Customer Service
Required skills
Team performance evaluation, hiring and recruitment, mentorship and succession planning, process improvement, risk assessment, compliance supervision, call center management, knowledge of bank products (deposits, credit cards), project management
Preferred skills
Call Center management experience
Technologies
N/A
Responsibilities
Resolve uncommon and complex customer issues with organizational impact; Evaluate team performance and make recommendations for pay, promotions, and hiring; Develop leaders through guidance and succession planning; Recommend new work procedures and customer service techniques; Drive organizational change and process improvement; Recruit and build a productive team; Assess risk and ensure compliance with laws and regulations.
Seniority
Intermediate management (via careerplan.io/jobs/859033608402-client-service-relationship-team-manager-uae-nationals-only-at-citi)