Service Supervisor
Core
Lead, coach, and develop a team of service staff to ensure accurate, timely, and exceptional service for clients while managing daily workflow and projects.
Role type
Service Supervisor (People Management)
Builds
Service operations for employee benefit plans
Domain
Health Insurance / Employee Benefits Administration
Deliverable
client delivery
Required skills
Team leadership, performance management, hiring and retention, workflow management, quality assurance oversight, PPO and Provider Maintenance management
Preferred skills
Medical claims experience, customer service supervision
Responsibilities
Ensure direct reports meet performance and accuracy goals; Lead, coach, and develop team members through training, feedback, and recognition; Oversee hiring, supervision, and retention of service staff; Share daily/weekly feedback with Quality Assurance and Operations; Maintain turnaround times and call standards; Manage daily workflow and projects related to PPO and Provider Maintenance