IT-Spezialist - Technische Dokumentation (m/w/d)
Core
Provide national and international technical support for corporate in-house applications, handling incidents, service requests, and database-level troubleshooting.
Role type
Technical Application Support Specialist
Builds
Supports internal corporate applications and database services
Domain
Enterprise IT Support / Application Maintenance
Deliverable
client delivery
Required skills
SQL, relational databases, ITIL, incident management, log analysis, technical documentation, test execution
Preferred skills
Knowledge base creation, process optimization, escalation coordination
Responsibilities
Process incidents and service requests in the ITSM system, analyze and resolve application and database issues, conduct tests during release cycles, create knowledge base articles, coordinate escalations to development teams
Seniority
Mid-level, hands-on IC