IT User Support Specialist (m/w/d)
Core
Providing 1st- and 2nd-level IT support for hardware and software in client and user environments via phone, email, ticketing systems, or on-site.
Role type
IT User Support Specialist (Service Desk)
Builds
IT workstations, end-user devices, and user accounts
Domain
IT Support / Service Desk
Required skills
IT troubleshooting, Microsoft 365, ITIL processes, ticketing systems, hardware configuration, user account management, IT security basics
Preferred skills
Knowledge of workplace management solutions, structured problem analysis, escalation management
Technologies
Microsoft 365, Ticketing systems, ITIL
Responsibilities
Accepting, analyzing, and resolving IT incidents and service requests; Installing and configuring IT workstations and end devices; Managing user accounts and permissions; Maintaining the knowledge base; Collaborating with internal support units and external service providers
Seniority
Mid-level, hands-on IC