Teamleiter - Vertrieb (m/w/d)
Core
Lead and develop the Customer Success team to manage the entire customer lifecycle, ensuring high satisfaction and retention through data-driven strategies and AI-enhanced processes.
Role type
Senior Customer Success Team Lead (Healthcare SaaS)
Builds
Customer success operations, retention strategies, and team performance for healthcare software clients
Domain
Healthcare technology / SaaS
Required skills
Customer Success Management, Key Account Management, Team Leadership, Data Analysis (KPIs), CRM proficiency, Process Optimization, Stakeholder Management, Conflict Resolution, Strategic Planning
Preferred skills
Experience with AI tools in eHealth, Agile methodologies, Change Management
Technologies
CRM systems, MS Office
Responsibilities
Lead and develop the Customer Success team, manage the full customer lifecycle from onboarding to renewal, analyze KPIs like CSAT and NPS to drive improvements, handle escalations, and optimize Customer Success processes including AI integration.
Seniority
Senior, hands-on IC with leadership responsibilities