Client Service Manager, BGOV
Core
Manages engagement efforts and supports select customer accounts to drive greater customer satisfaction and utilization of assigned products to maximize customer retention.
Role type
Client Service Manager
Builds
Bloomberg Industry Group products (alerts, dashboards)
Domain
Financial data & analytics (Bloomberg)
Deliverable
client delivery
Required skills
account management, up-selling, account health monitoring, onboarding training, strategic planning, project prioritization
Preferred skills
knowledge of law firms, tax & accounting, or corporations
Technologies
Bloomberg Industry Group products
Responsibilities
Serve as primary point of contact for users within existing clients; Establish long-term relationships and identify up-sell opportunities; Proactively monitor account health and craft engagement strategies; Train and support assigned accounts to maximize product utilization; Help clients set up alerts and dashboards; Collaborate with Relationship Partners to define account-specific strategies.
Seniority
Mid-level, hands-on IC
