Client Success Consultant (Remote)
Core
Client-facing role focused on training, support, and retention for M3 MI subscriptions, acting as a trusted advisor to help clients translate data into actionable insights.
Role type
Client Success Consultant
Builds
M3 MI syndicated survey data and insights for healthcare, life sciences, and pharmaceutical clients
Domain
Healthcare market research and media intelligence
Deliverable
client delivery
Required skills
client service, account management, client-facing training, data analysis, cross-functional collaboration, independent work
Preferred skills
healthcare/pharma/media industry experience, media planning, familiarity with Telmar/Nielsen Clear Decisions/MediaRadar
Responsibilities
Deliver client training sessions, build client relationships through proactive outreach, support renewal cycles, troubleshoot data and platform questions, assist with onboarding and new client setup
Seniority
Individual Contributor
