Head of Customer-Enablement & Learning (m/w/d)
Core
Strategically lead and restructure the Customer-Enablement & Learning unit to modernize training and digital adoption for SAP systems in the public sector.
Role type
Senior leadership (Head of Unit) for Customer Enablement & Learning
Builds
Modern, scalable enablement portfolio including digital learning formats, Learning in the Flow of Work, and Digital Adoption solutions
Domain
Public sector administration + SAP digital transformation
Required skills
Strategic organizational redesign, leading heterogeneous teams, change management, stakeholder management, process optimization, defining KPIs and governance models
Preferred skills
Corporate learning trends (Microlearning, Blended Learning), LMS and Digital Adoption Platforms (DAP), SAP applications (SAP Enable Now, WalkMe)
Technologies
LMS, Digital Adoption Platforms, SAP Enable Now, WalkMe
Responsibilities
Lead the strategic and organizational redesign of the enablement unit, develop a modern enablement portfolio from classical training to AI-supported learning, drive change processes and establish new learning/adoption approaches, define standards and KPIs to measure quality and impact, build networks with customers and external partners
Seniority
Senior, strategic leadership with hands-on unit management
