IT-Service-Manager*in (m/w/d) - beim IT-Dienstleister des Landes Mecklenburg-Vorpommern (Nr. 043-J)
Core
Building, operating, and evolving central IT services for a modern school administration software, acting as the interface between customers, IT, business units, and external providers.
Role type
IT Service Manager
Builds
Central IT services for school administration software
Domain
Public sector education technology
Required skills
Technical operations of complex IT solutions, IT concept development, customer consulting, requirement and process management, contract and supplier management, ITIL-based operations, automated process design, stakeholder coordination
Preferred skills
Experience with containerization, Linux, networks, web applications, distributed components, web services, modern AI tools and technologies
Responsibilities
Build and maintain central IT services, coordinate customer requirement intake and implementation, manage supplier and customer contracts, establish and evolve operational structures per ITIL, initiate and manage software testing, create automated process concepts, conduct service reviews, coordinate stakeholder activities