Senior Client Support Specialist
Core
Senior Client Support Specialist for ICE Data Derivatives, handling client inquiries, onboarding/offboarding, and resolving production issues for financial market data and analytics.
Role type
Senior IC client support specialist
Builds
Data and analytics products for risk management of derivatives
Domain
Financial services / Market data
Deliverable
client delivery
Required skills
Client onboarding and offboarding, Fielding client inquiries via email/chat/phone, Resolving production issues, Escalating issues to internal teams, Maintaining client relationships, Documentation management
Preferred skills
Working knowledge of SalesForce, Service Now, MS Office, FTP
Technologies
SalesForce, Service Now, MS Office, FTP
Responsibilities
Onboard and off-board clients, Field client inquiries and requests, Provide timely and accurate responses, Support file delivery failures, Escalate issues with internal groups, Maintain strong relationships with clients and internal teams, Ensure up-to-date documentation of policies and procedures