Technical Account Manager (Analyst)
Core
Act as the main technical point of contact for LSEG customers, providing expert guidance on onboarding, certification, connectivity, and ongoing service adoption while coordinating readiness activities.
Role type
Senior IC Technical Account Manager (Analyst)
Builds
Customer readiness, connectivity solutions, and service adoption for financial market participants
Domain
Financial markets infrastructure + trading technologies
Deliverable
client delivery
Required skills
Customer relationship management, technical guidance, project coordination, data analysis, cross-functional collaboration, IT infrastructure knowledge, problem-solving
Preferred skills
Financial markets knowledge (Equities, Exchange Trading, Market Data), electronic trading technologies, FIX Protocol, customer onboarding experience
Technologies
FIX Protocol, IT infrastructure, connectivity solutions, networking concepts
Responsibilities
Support Technical Account Managers in delivering high-quality service to member firms and vendors; Provide functional support and technical guidance to customers; Coordinate customer onboarding, connectivity, testing, and certification; Produce and maintain customer-facing communications and documentation; Gather and analyze customer service and usage metrics; Build relationships with customers and internal teams to support project lifecycles
Seniority
Senior, hands-on IC