Sr. Support Analyst, End User Services, IT
Core
Provide dedicated end-user support for front-office traders on the Hong Kong trading floor, ensuring stability of desktop technologies and market data applications.
Role type
Senior IC desktop support analyst (financial services)
Builds
Stable desktop environments and market data access for trading operations
Domain
Financial services / Investment banking / Trading floor operations
Required skills
Desktop support, Bloomberg/Refinitiv platforms, Windows/macOS administration, Microsoft 365, networking, ITIL, asset lifecycle management, vendor management, on-call support
Preferred skills
Financial markets technology knowledge, trade floor operations experience
Technologies
Bloomberg, Refinitiv, Windows, macOS, Microsoft 365
Responsibilities
Troubleshoot market data platforms and desktop systems, manage market data licenses and vendor relationships, coordinate user onboarding and deprovisioning, manage IT asset inventory, provide on-call support during trading hours, ensure IT security compliance
Seniority
Senior, hands-on IC
