Payment Support specialist (Специалист поддержки)
Core
Process user inquiries via ticket systems and chat, handle payment issues, and manage payment traffic switching for high-load online entertainment services.
Role type
Payment Support Specialist (IC)
Builds
Payment operations and traffic management for online entertainment platforms
Domain
Fintech / Online Entertainment
Deliverable
client delivery
Required skills
Payment operations, ticket system management, chat support, traffic switching, reporting, cross-team collaboration
Preferred skills
Microsoft Office, Google Workspace, English B1
Responsibilities
Process user inquiries via ticket systems and chat, consult users on payment operations, handle payment issues, control traffic switching, prepare daily reports, interact with support teams
Seniority
Individual Contributor