Support manager L2
Core
Provide 2nd line technical support for web-based applications in the iGaming industry, focusing on API debugging, bug troubleshooting, and incident management.
Role type
L2 technical support specialist
Builds
Application stability and partner integration
Domain
iGaming, web applications, API integrations
Required skills
REST API, logs analysis (Grafana, Kibana), SQL (MySQL), Jira, Confluence, English (B2+), web application support
Preferred skills
Cloud services, B2B integrations, CRM/ERP, technical documentation, JSON/XML, MongoDB, GitLab, Postman, Python
Technologies
Grafana, Kibana, MySQL, Jira, Confluence, MongoDB, GitLab, Postman, Python
Responsibilities
Debug and integrate APIs, troubleshoot technical bugs, monitor product performance via tools, handle problem/bug reports, update internal knowledge base, report incidents, collaborate with technology partners and customers, communicate with project management/development/QA/CSM teams, report bugs and improvements.
Seniority
Junior to Mid-level, hands-on IC
