Customer Service Manager (m/f/d)
Core
Act as the primary point of contact for Service Management customers, ensuring high satisfaction and end-to-end experience while coordinating between customers, technical teams, and internal stakeholders.
Role type
Senior Customer Service Manager (Service Management)
Builds
High-quality service delivery and customer experience for enterprise clients
Domain
IT Service Management / Cloud-based messaging solutions
Deliverable
client delivery
Required skills
IT service management principles, project management methodologies, complex customer relationship management, regulatory compliance management, escalation management, analytical skills, organizational skills
Preferred skills
Team leadership experience, ITIL or PMP/PRINCE2 certifications, multilingual capabilities
Technologies
ITIL, ISAE 3402, project management tools
