Experte Contact-Center (m/w/d)
Core
Design, develop, and maintain contact center technologies (routing, reporting) and serve as the technical expert for the customer interaction platform.
Role type
Senior IC contact center engineer
Builds
Contact center routing and reporting systems
Domain
Banking IT / Contact Center Infrastructure
Required skills
Call center technologies, ACD, VoIP network structures, scripting languages, virtualization, AI technologies
Preferred skills
System documentation, problem analysis, cross-functional interface management
Responsibilities
Develop and maintain call center technologies, act as technical expert for the platform, perform analysis for problem resolution, create and maintain system documentation
Seniority
Mid-Senior, hands-on IC
