Telecom Operations Engineer, Amazon Connect, Amazon Connect
Core
Provisioning and maintaining connectivity to global telecom carriers, managing backend telecom infrastructure, and troubleshooting telephony issues for Amazon Connect Customer.
Role type
Senior Systems Engineer (Telecom/Telephony)
Builds
Global telecom infrastructure and SIP-based call center platform for Amazon Connect Customer
Domain
Telecommunications, Cloud Infrastructure, VoIP
Deliverable
infrastructure
Required skills
SIP/VoIP expertise, Linux systems administration, Python/Java/Perl/Bash scripting, Site Reliability Engineering (SRE), network administration
Preferred skills
Scripting automation for operational burdens, 24/7 production environment experience, Service-Oriented Architecture (SOA), open-source VoIP systems (Asterisk, Free-Switch, SIPp, SER)
Technologies
Linux, Python, Java, Perl, Bash, Shell, Asterisk, Free-Switch, SIPp, SER, SBC
Responsibilities
Provision connectivity to global telecom carriers, manage backend telecom infrastructure, troubleshoot customer telephony issues, support expansion to new global regions, innovate network operations through tooling
Seniority
Senior, hands-on IC