Junior Customer Support Manager:in (m/w/d)
Core
Support ticket buyers via Helpdesk and phone, handling cases from A-Z to build strong relationships.
Role type
Junior Customer Support Manager
Builds
Online ticketing software solutions for events, leisure, sports, and trade fairs
Domain
Ticketing and events industry
Deliverable
client delivery
Required skills
Empathy, fast learning ability, secure communication skills, Mac proficiency, German (fluent), English (fluent)
Responsibilities
Answer inquiries via Helpdesk and phone, handle support cases from start to finish, optimize processes and structures by creating and maintaining support content