Consultant Kundenservice Kontoführung (m/w/d)
Core
First point of contact for customers regarding questions and issues with banking software solutions for current accounts (Girokonto), providing structured end-to-end support from problem analysis to resolution.
Role type
Customer service consultant (banking software)
Builds
Structured end-to-end support for banking software solutions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer consultation, problem analysis, structured work, analytical understanding, documentation creation, training delivery, long-term relationship building
Preferred skills
Experience with current account operations (Girokonto), knowledge of current account overdraft (Kontokorrent)
Responsibilities
Act as first point of contact for customer inquiries and problems, manage end-to-end support via ticketing system, create and quality-assure customer documentation and training materials, collaborate with cross-functional departments, conduct customer training and workshops