Service Advisor, Contact Centre
Core
Provide advice on day-to-day banking and credit products via inbound calls to Albertans.
Role type
Client Care Contact Centre Service Advisor
Builds
Financial services and guidance for clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, Banking knowledge, Communication, Technical aptitude, Problem-solving, Adaptability
Responsibilities
Handle inbound calls, Provide advice on banking and credit products, Engage in empathetic conversations, Troubleshoot client issues, Adapt to business demands
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