Agente de atención al cliente (H/M) 25 HORAS
Core
Handle customer inquiries, requests, and incidents for a banking entity via telephone channels, providing information on banking products and services.
Role type
Customer service agent (banking)
Builds
Customer support and operational resolution for banking clients
Domain
Banking and financial services
Deliverable
client delivery
Required skills
Banking knowledge, Financial services knowledge, Advanced Excel, CRM applications, Data security protocols
Preferred skills
Call Center experience, Banking activity experience, Microsoft 365 applications, HOST applications
Responsibilities
Answer and manage customer inquiries and incidents via phone, Provide information on banking products and services, Verify customer identity and apply security protocols, Log transactions in corporate tools, Escalate complex issues to relevant departments