Customer Service Specialist
Core
First point of contact for customers via written channels, ensuring high-level service and resolving requests to improve customer experience.
Role type
Customer Service Specialist (B2C)
Builds
Customer support interactions across multiple channels
Domain
Fintech / Financial Services
Deliverable
client delivery
Required skills
Written communication, problem-solving, CRM tools, Google Workspace, Microsoft Office (Excel, Word), multi-channel support (chat, email, phone, video)
Preferred skills
Fintech, banking, or e-commerce experience
Responsibilities
Manage customer interactions across ticketing, instant messaging, calls, and virtual meetings; identify customer needs and escalate complex cases; follow up on requests requiring internal support areas.
Seniority
Individual Contributor
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