Mitarbeiter technischer Support/ telefonische Kundenbetreuung (m/w/d)
Hybrid
Core
First point of contact for customers regarding technical challenges, from installation questions to using the online banking tool.
Role type
Technical support specialist (telephonic)
Builds
Customer support for online banking tools and technical services
Domain
Banking / Fintech
Deliverable
client delivery
Required skills
technical understanding, analytical understanding, experience in telephonic customer support, knowledge in network and internet technology
Responsibilities
Answer customer technical inquiries, provide solutions for online banking tool usage, collaborate with software development on projects, document processes and maintain transparent communication channels