Abteilungsleitung ITSC-Incidentmanagement (m/w/d)
Core
Lead the ITSC Incident Management department, ensuring contract-compliant incident handling, managing third-party service providers, and driving proactive improvement and escalation management for banking clients.
Role type
Senior management / Department Head (IT Service Management)
Builds
Technical customer service capabilities and incident management processes for banking clients
Domain
Banking / IT Service Management
Required skills
Incident management, service level management, third-party vendor management, team leadership, budget planning, strategic planning, process improvement
Preferred skills
Customer relationship management, change management, innovation
Responsibilities
Manage and develop incident management processes for clients, identify and implement improvements in service processes, lead the department including coaching and performance management, plan resources and budgets, develop new technical customer service offerings
Seniority
Senior, hands-on IC