Application Support Operations Lead - Vice President
Core
Manages application support teams and provides technical oversight across systems to ensure high availability and stability for business operations.
Role type
Senior IC Application Support Operations Lead
Builds
Production environment stability and application support services
Domain
Banking / Application Support
Required skills
Team management, Incident management, Root cause analysis, Strategic planning, Budget management, Stakeholder engagement, Risk assessment, Compliance awareness, Change management, High availability design
Preferred skills
Master's degree, Experience with application support, Assertive communication
Technologies
None explicitly listed
Responsibilities
Manage one or more apps support teams, Provide technical oversight across systems and applications, Perform controlled resolution of incidents and problems including root cause analysis, Champion stability initiatives for application high availability, Consult with primary clients to understand strategic objectives, Contribute to formulation of strategies for apps support, Handle incidents and change at a global enterprise level, Share responsibility for budget management and resource planning
Seniority
Senior, hands-on IC