Business Command Center Major Incident - Assistant Vice President
Core
Lead end-to-end management of Major Incidents, Cyber Events, and Operational Risk Events for Citi's global Services business, acting as the bridge between business and technology to ensure operational integrity and client experience.
Role type
Senior IC Major Incident Manager (Financial Services)
Builds
Resilient global services operations and rapid incident resolution workflows
Domain
Financial Services / Operational Risk / Incident Management
Required skills
Incident/Crisis Management, ServiceNow, Business Impact Analysis, Escalation Management, Cross-functional Leadership, Cyber Event Response, War Room Planning, Global Collaboration, AI Prompt Engineering, Financial Services Domain Knowledge
Preferred skills
ITIL Certification, Experience with Cash Management/Trade Operations, External Stakeholder Communication
Technologies
ServiceNow, AI Tools
Responsibilities
Command large, high-stakes incident calls and lead incident management across the full lifecycle; Act as primary business-to-technology liaison translating technical issues for senior leadership; Proactively monitor ServiceNow dashboards to detect and triage emerging issues; Lead business response to cyber events in coordination with Information Security; Manage communication and escalation of Operational Risk Events to Senior Management; Lead project management and readiness for Safety & Soundness events and War Room planning; Contribute to enterprise-level quality analytics and reporting.
Seniority
Senior, hands-on IC
