Incident Response Manager
Core
Lead global incident response and management for Stripe, acting as Incident Commander to drive resolution of service outages, security attacks, and critical bugs while ensuring user communication and root cause analysis.
Role type
Senior IC Incident Response Manager
Builds
Incident response processes, user communication channels, and post-mortem remediation plans
Domain
Fintech / Cloud Infrastructure / SaaS Reliability
Required skills
Major incident command, cross-functional leadership, impact assessment, external user communication, root cause analysis, process improvement, data analysis (SQL/Splunk), cloud architecture understanding, infrastructure management
Preferred skills
Crisis management, distributed systems architecture, full-stack development knowledge, status page management, complex technical detail translation
