Learning Experience Leader - Fleet Response/T2A-1
Core
Design and expand training and development programs for Tier 2 / Fleet Response Specialists, including curriculum, exams, and e-learning packages.
Role type
Learning Experience Leader (Training & Development)
Builds
Training programs, induction programs, and e-learning packages for support specialists
Domain
Customer Experience / Business Process Outsourcing (BPO)
Required skills
Curriculum design, e-learning creation, class facilitation, training program management, content expertise, progress monitoring, statutory compliance
Preferred skills
Leadership, group management, industrial/applied sciences background
Technologies
Microsoft applications, Google applications, e-learning platforms
Responsibilities
Create and deliver end-user and technical preparatory training; Develop and create effective induction programs; Monitor and review trainees' progress; Research and present new technologies and methodologies in workplace learning; Ensure statutory training requirements are met; Amend and revise training programs to adapt to work environment changes
Seniority
Individual Contributor, Mid-level