Senior Analyst – CRM Field Operations
Core
Operational point of contact for assigned markets, ensuring the health and performance of the CRM platform that powers customer-facing field teams.
Role type
Senior CRM Field Operations Analyst
Builds
Reliable, compliant, and continuously improving CRM experience for thousands of field users across international markets
Domain
Life sciences / Commercial Business Insights & Technology
Required skills
Life-sciences CRM platform expertise (Veeva CRM / Vault CRM, Salesforce), territory alignment, user lifecycle management, data quality safeguarding, release support, market onboarding, AI-assisted tools and automation, global standards application
Preferred skills
AI-first engineering mindset, replacing manual effort with scalable operations
Technologies
Veeva CRM, Vault CRM, Salesforce
Responsibilities
Resolving field-impacting issues, executing field processes (territory alignment, user lifecycle changes), safeguarding data quality, supporting releases and market onboardings, applying global standards to local regulatory and go-to-market needs
Seniority
Senior, hands-on IC
