IT Techniker Onsite 2nd Level Support (m/w/d)
Hybrid
Core
Onsite 2nd-level IT support technician providing hardware/software maintenance, user training, and Microsoft 365 administration for client workstations.
Role type
2nd-level IT support technician
Builds
IT workstations and Microsoft 365 environments for clients
Domain
IT Services / Enterprise Infrastructure
Required skills
Windows environments, Microsoft 365, hardware installation, software configuration, user training, process documentation
Preferred skills
1st-level support experience, customer contact
Technologies
Windows, Microsoft 365
Responsibilities
Handle 1st and 2nd-level support tickets, maintain client workstations, administer Microsoft 365, install and configure hardware/software, train users on systems, document support processes
Seniority
Entry-level to Mid-level