IT Support Engineer (Hybrid)

Henderson, NV, USFull-time2026-10-03 → 2026-11-09

Hybrid

Core

Providing day-to-day technical support, administering Microsoft 365 environments, and managing employee onboarding/offboarding processes.

Role type

IT Support Engineer (Service Desk)

Builds

Microsoft 365 environment, automated workflows, and self-help guides

Domain

Enterprise IT Operations / Microsoft Productivity Suite

Required skills

Microsoft 365 administration, hardware/software troubleshooting, Windows systems, Linux/Mac systems, network concepts, ticketing systems, SOP creation

Preferred skills

Microsoft Entra/Intune management, ITIL framework, Service Desk operations oversight, policy configuration

Technologies

Microsoft 365, Teams, Entra, Intune, CoPilot, Power Automate, FreshService

Responsibilities

Administer M365 environment, troubleshoot hardware/software issues, manage user onboarding/offboarding, prepare and deploy hardware, maintain asset inventory, provide user training, create knowledge articles, collaborate on complex issues

Seniority

Mid-level, hands-on IC

About Metlife

MetLife is seeking an experienced director in Data Science for the Disability product initiatives within its Group Benefits business. The objective of these initiatives is to responsibly expand MetLife’s market share in the Disability & Absence space and to improve employer and participant satisfaction with MetLife’s Disability offerings, while meeting cost targets. Reporting directly to the CDAO for Group Disability insurance, this position will oversee all Advance Analytics and AI efforts for this product line.