IT Techniker Onsite 2nd Level Support (m/w/d)
Core
Onsite IT technician providing 1st and 2nd level support, managing customer workstations, and administering Microsoft 365 environments.
Role type
2nd Level IT Support Technician
Builds
IT workstations and Microsoft 365 environments for clients
Domain
IT Services / Enterprise Infrastructure
Required skills
Windows environments, Microsoft 365, hardware and software installation and configuration, user training, support process documentation
Preferred skills
First professional experience in IT support
Technologies
Windows, Microsoft 365
Responsibilities
Handle and process customer inquiries in 1st and 2nd-level support, maintain and operate IT workstations at client sites, administer and support Microsoft 365 environments, install and maintain hardware and software, train users on systems and devices, document support processes and contribute to their optimization
Seniority
Entry-level to Junior