IT Support Onsite Mitarbeiter (m/w/d)
Core
Onsite IT support for internal users, resolving hardware/software issues and maintaining workstations.
Role type
IT Support Specialist (Onsite)
Builds
Stable IT operations for end-users
Domain
IT Services / End-user Computing
Required skills
System integration, ticket management, hardware setup, software installation, device configuration, patch management, documentation
Preferred skills
ITIL processes, stakeholder coordination
Technologies
Ticketsystems, Standardsoftware, Fachanwendungen, Clients, Peripherie, Mobile Devices
Responsibilities
First and second level support onsite, troubleshooting and resolving IT incidents, managing tickets per ITIL, setting up and maintaining workstations, configuring end-user devices, installing and updating software, coordinating with product management and development teams, documenting procedures and updating knowledge base
Seniority
Mid-level, hands-on IC
