IT-Support-Spezialist (w/m/d) – 1st & 2nd Level Support
Core
1st & 2nd level IT support specialist managing customer IT environments and applications, handling tickets, monitoring stability, and ensuring SLA compliance.
Role type
1st & 2nd level IT support specialist
Builds
Stable IT operations and application support for customers
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
IT troubleshooting, ticket management, monitoring tools, SLA management, knowledge base creation, hardware/software support, shift work, German (fluent), English (fluent)
Responsibilities
Handle and prioritize customer support tickets, monitor IT systems to ensure stability, collaborate with 3rd-level support and customers, create and maintain knowledge articles, work in 5x24 shift schedule including weekend on-call
