Фахівець з інформаційних технологій
Core
First-line IT specialist handling Service Desk ticket intake, classification, routing, and monitoring of IT infrastructure.
Role type
Senior IC IT Service Desk Analyst
Builds
IT service stability and user support workflows
Domain
IT Operations / Service Management
Deliverable
dashboards & analysis
Required skills
Service Desk operations, IT infrastructure monitoring, ticket routing, knowledge base management, PC architecture, network fundamentals
Preferred skills
Nova Group experience, technical degree
Technologies
Service Desk systems, PC architecture, network tools
Responsibilities
Process and route Service Desk tickets, monitor IT infrastructure functionality, maintain knowledge base and user instructions, provide remote first-line support
Seniority
Mid-level, hands-on IC