Experte Contact-Center (m/w/d)
Core
Design, maintain, and optimize contact center technologies (routing, reporting) and serve as the technical expert for the customer interaction platform.
Role type
Senior Contact Center Solutions Engineer
Builds
Contact center infrastructure and customer interaction platforms
Domain
Banking / Contact Center Technology
Required skills
Call center technologies, ACD, VoIP network structures, scripting languages, AI technologies, virtualization
Preferred skills
System documentation, problem analysis, cross-functional support
Technologies
ACD, VoIP, Virtualization, Scripting languages, AI
Responsibilities
Develop and maintain call center technologies, act as technical expert for the platform, perform system analysis, interface with manufacturers, create system documentation
Seniority
Senior, hands-on IC
