Customer Success Manager (m/w/d)
Core
You lead new customer projects from planning to rollout, analyze customer processes, and provide technical consulting for software implementation in the automotive dealership industry.
Role type
Customer Success Manager (IC)
Builds
Software solutions for automotive dealerships
Domain
Automotive / IT Services
Required skills
IT project management, SQL, Windows environments, network management, automotive dealership process knowledge, technical consulting
Preferred skills
Experience with DMS, ERP, or CRM systems, customer-facing communication, travel readiness
Responsibilities
Lead new customer projects from planning to rollout, analyze customer processes and provide technical consulting, conduct user training and ensure efficient software usage, support post-rollout customer success and optimization, actively shape internal processes and support onboarding and support process expansion