IT Support Engineer (w/m/d) – Energie
Core
IT Support Engineer handling customer inquiries via ticketing, remote support, phone, and email, while analyzing technical and domain-specific questions around energy market processes.
Role type
IT Support Engineer (Energy Domain)
Builds
Sustainable IT solutions for customers in the energy sector
Domain
Energy market processes and IT systems
Deliverable
client delivery
Required skills
complex IT systems, energy market processes, customer support, installation organization, training and workshops
Preferred skills
BelVis 3 product knowledge (network/sales), German energy market processes
Technologies
ticketing systems, remote support tools
Responsibilities
Manage customer inquiries via ticketing, remote support, phone, and email; analyze technical and domain-specific questions; participate in national and international projects; organize installations; conduct training and workshops
Seniority
Mid-level, hands-on IC