MITARBEITER SOFTWARE SUPPORT (M/W/D) ENERGIEWIRTSCHAFT
Core
Support specialist for the nts.suite software, handling customer tickets and providing remote assistance to clients in the energy sector.
Role type
Support Engineer (Energy Software) (via careerplan.io/jobs/1096219-mitarbeiter-software-support-mwd-energiewirtschaft-at-wilken-gmbh)
Builds
Support solutions for the nts.suite software platform
Domain
Energy sector / Energy Management Software
Deliverable
client delivery
Required skills
IT affinity, structured problem-solving, ticket management, remote support tools (AnyDesk, TeamViewer), customer communication
Preferred skills
Prior support or customer service experience, knowledge of energy market processes
Responsibilities
Process and resolve diverse support tickets from initial inquiry to complex technical issues, analyze and document ticket evaluations, provide direct remote support to customers, collaborate with developers to find solutions, learn and apply energy sector processes (market communication, billing, invoice, device management, workforce).