Customer Support Specialist
Core
Provide internal and external customer support for the energy industry, handling technical questions, order assistance, and payment-related issues.
Role type
Customer Support Specialist
Builds
Smooth customer experience and issue resolution across energy sector operations
Domain
Energy industry + Customer Support
Deliverable
client delivery
Required skills
Case ownership, cross-functional coordination, technical troubleshooting, order management, payment processing, structured problem-solving
Responsibilities
Support customers with technical, order, and payment inquiries; take full ownership of cases from start to resolution; coordinate with Sales, Operations, Supply Chain, After-Sales, and Spare Parts teams; ensure clear communication and complete case handling
Seniority
Individual Contributor
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